I am a UX designer with a perspective on service design. I am passionate about putting design thinking into practice and creating a meaningful experience that combines the problem-solving aspect of design with deep empathy for the user.

In the past two years, I have worked with different clients across multiple industries, focusing on designing digital products across web platforms and mobile applications on B2B products.

Things I did:

• Work with the agile/scrum methodology and work with cross-functional team

• Work with Business Analysts, Product Owners and developers to design solutions toward the business goal, carry out multiple sets of conceptual designs for solutions to optimize the user experience

• Conduct user research and discover user needs with user researcher

• Mapping user journey (As-Is and To-Be)

• Design wireframes, low-fi/high-fi prototypes, and clickable prototypes in Figma

• Planning, arranging and facilitating workshops

• Conduct design review with the end-users, and validate the final concept

• Working with design systems and updating the design library in order to keep the design consistency

• ……